What are trial deposits? How do I verify them?

Trial deposits are simply test deposits we make into the account you are using to fund your new HSBC Direct account. It's a way for us to verify that you're the account owner. We start by making two small deposits to that account, usually for less than $1.00 each. To verify your trial deposits:

1. Look for an e-mail from HSBC Direct within 3 business days of submitting your application, notifying you that we've made the trial deposits to your account.
2. Check the values of the two deposits either online or by calling the bank where you have your funding account.
3. Confirm your deposits at HSBCDirect.com. Choose “Resume Application,” then “I would like to sign in to an existing application.” Follow the instructions to confirm your deposits.
4. Enter the amounts carefully. You'll have three chances to do so correctly. After that, you'll need to fund your account by mailing a check.

If you get an error message stating “You cannot use this account,” you'll need to use a different account to fund your initial deposit.

What is an HSBC Direct Online Certificate of Deposit (CD)?

It's a high-yield Certificate of Deposit, which provides a fixed rate of return for the term of the product. With no monthly fees, you are guaranteed a specific amount at the maturity date, provided no early withdrawals are made from the account.

With HSBC Direct Online CDs, you can automatically roll over your matured HSBC Direct Online CD to an HSBC Direct Online CD of similar term at the then-current interest rate and APY or transfer your CD principal and interest to the Online Payment Account or Online Savings Account within the grace period without penalty.

What is an Online Savings Account?

It's a high-yield savings account you manage online to make the most of your savings. There are no monthly fees, no balance minimums, and you can access your money anytime. You can link your Online Savings Account to any other account, so it's just as easy to add to your savings as it is to access it.

What is an Online Payment Account?

It's a new type of account that allows you to earn interest on the money you keep on hand to pay bills, make purchases, and cover everyday expenses. There's no minimum balance or fees. Pair it with an Online Savings Account and you'll earn in two places instead of one. You can send payments electronically wherever you need, then move any extra cash into savings where it can grow even more.

Where do I do my banking?

HSBC Direct operates exclusively online, so you can manage your account anywhere you can access the Internet. With the HSBC Direct ATM or debit card, you can use HSBC ATMs for many basic transactions as well.

How do I set up Direct Deposits to my Online Savings or Online Payment Account?

Check with your employer or other paying institution (e.g., Social Security, Insurance Annuity firm) to see if they allow direct deposits and how to set them up. The institution providing your regular payments will need both your account number and our routing number: 022000020.

Note: Direct Deposits are not allowed into an HSBC Direct Online CD.

How do I set up recurring transfers between accounts for my Online Savings or Online Payment Accounts?

Click on the Bank-to-Bank Transfers tab within Personal Internet Banking (a pop-up window will appear). Then:

1. Within the pop-up window, find the Transfer Funds tab.
2. Select 'Recurring Transfer."
3. Choose the account you want to transfer money from and enter the amount you want to transfer.
4. Choose how often you want to transfer those funds (from every week to every 3 months).

Set up as many Recurring Transfer Plans as you want. There's no fee.

Note: Recurring transfers are not allowed for an HSBC Direct Online CD.

What do I do if I forget my username and password?

If you forget your username, call us at 1-800-975-4722 and we'll be happy to remind you. If you forget your password, click on the "Forgot Your Password" option on the Log-on page for simple instructions.

How do I know my account is secure?

All of our banking systems are protected with the latest available technology. When you log on to your account, you'll be asked for your customer username, password, and security key. Only you can access your HSBC Direct accounts, make transfers to your linked accounts, or perform other related banking requests.

Learn more about security by visiting the security link at the bottom of this page.

I need more help. How do I reach a live person?

We'd be happy to help. There are several ways to reach us:

For help completing an application:

• Call us 24/7 at 1-888-404-4050.
• Click on the "Click to Talk" button within the application.

For help with an existing account:

• Log on and send us a secure BankMail.
• Click on "Contact Us" (on the lower left of hsbcdirect.com) to request a phone call from an associate.
• Call us 24/7 at 1-800-975-4722.
• Outside the U.S. call +1-716-841-7695.

Who is HSBC Direct?

HSBC Direct is HSBC Bank USA USA, National Associations’s online-only banking business designed to help you reach your savings goals. Our high-yield accounts let you make the most of your money, and manage it online as it grows. We’re part of HSBC, one of the largest banking and financial service organizations in the world.

Who is HSBC?

The HSBC Group is headquartered in London, and has more than 10,000 offices in countries and territories worldwide. The HSBC Group is one of the largest financial companies in the world with close to 450 branches the U.S.

Where do I do my banking?

HSBC Direct operates exclusively online, so you can manage your account anywhere you can access the Internet. With the HSBC Direct ATM or debit card, you can use HSBC ATMs for many basic transactions to manage your Online Payment and Online Savings Accounts.

How do you keep your rates so high?

Since we operate completely online, we keep our overhead low and our paperwork to a minimum. It's less expensive to maintain, so we can give you a higher rate.

How quickly can I get to my money in my Online Savings or Online Payment Account?

With HSBC Direct, your money stays completely liquid, so you can get to it whenever you want.

• Withdraw cash anytime at an ATM with your ATM or debit card.
• Transfer funds instantly between your linked HSBC accounts.
• Transfer funds within 3 business days to or from any linked external account.

What do I do if I forget my username and password?

If you forget your username, call us at 1-800-975-4722 and we'll be happy to remind you. If you forget your password, click on the "Forgot Your Password" option on the Log on page for simple instructions.

I need more help. How do I reach a live person?

We'd be happy to help. There are several ways to reach us:

For help completing an application:

• Call us 24/7 at 1-888-404-4050.
• Click on the "Click to Talk" button within the application.

For help with an existing account:

• Log on and send us a secure BankMail.
• Click on "Contact Us" (on the lower left of hsbcdirect.com) to request a phone call from an associate.
• Call us 24/7 at 1-800-975-4722.
• Outside the U.S. call +1-716-841-7695.

What is an Online Savings Account?

It's a high-yield savings account you manage online to make the most of your savings. There are no monthly fees, no balance minimums, and you can access your money anytime. You can link your Online Savings Account to any other account, so it's just as easy to add to your savings as it is to access it.

How does an Online Savings Account compare to a traditional savings account?

The Online Savings Account offers a more aggressive rate than traditional savings accounts. You manage your savings entirely online, instead of visiting a branch. Unlike other types of accounts, your funds stay liquid and you can access your money 24/7 at any ATM or by making transfers online.

How is my interest calculated on an Online Savings Account?

HSBC uses the "Daily Available Balance" method which applies a daily periodic rate to the available balance in the account each day. Available Balance is the balance in your account each day minus (-) any deposited non-cash item (e.g., checks) for which we have not yet received credit.

What is an Online Payment Account?

It's a new type of account that allows you to earn interest on the money you keep on hand to pay bills, make purchases, and cover everyday expenses. There's no minimum balance or fees. Pair it with an Online Savings Account and you'll earn in two places instead of one. You can send payments electronically wherever you need, then move any extra cash into savings where it can grow even more.

How is an Online Payment Account better than a traditional checking account?

With an Online Payment Account, you earn a high interest rate on money that may have earned little or nothing before. You control your account online, scheduling payments and making transfers whenever you need. Plus, it's totally paperless, so there are no cumbersome checkbooks to manage — send anyone in the U.S. a payment from your account with just their name and address.

How is my interest calculated on an Online Payment Account?

HSBC uses the “Daily Available Balance” method, which applies a periodic rate (e.g., monthly or quarterly) against the average daily available balance for the period. The Average Daily Available Balance is determined by adding the available balance in the account for each day of the period and dividing that figure by the number of days in the period. Available Balance is the balance in your account each day minus (-) any deposited non-cash items (e.g., checks) for which we have not yet received credit.

What's the difference between interest rate and Annual Percentage Yield (APY)?

The interest rate is the non-compounded interest rate applied to account balances. The APY is the percentage of interest you earn on your account annually, based on the interest rate and the frequency of compounding for a 365-day period.

What is an HSBC Direct Online Certificate of Deposit (CD)?

It's a high-yield Certificate of Deposit, which provides a fixed rate of return for the term of the product. With no monthly fees, you are guaranteed a specific amount at the maturity date provided no early withdrawals are made from the account.

With HSBC Direct Online CDs, you can automatically roll over your matured HSBC Direct Online CD to an HSBC Direct Online CD of similar term at the then-current interest rate and APY or transfer your CD principal and interest to the Online Payment Account or Online Savings Account within the grace period without penalty.

How do I get an ATM or debit card with my account?

Just request a card on your HSBC Direct account application. Otherwise, you can always get a card later by sending us a BankMail or by calling 1-800-975-HSBC (4722). We'll send your card by mail 7-10 days from either the day the account was opened or the date we received the request.

What is the grace period for an HSBC Direct Online CD?

The grace period starts on the HSBC Direct Online CD maturity date and is 10 calendar days long including the maturity date. During this period of time you can roll your HSBC Direct Online CD to another HSBC Direct Online CD, as well as add or withdraw principal without penalty. If you do not make any changes during the grace period, your HSBC Direct Online CD will automatically rollover to an HSBC Direct Online CD of similar term at the then-current interest rate and APY.

When is interest paid on an HSBC Direct Online CD?

At maturity the interest will be posted to your account.

What are the penalties for early withdrawal of money from an HSBC Direct Online CD?

If you withdraw any of your principal from your HSBC Direct Online CD, you will incur a penalty of 30 days simple interest. The penalty may reduce principal if there is insufficient interest available. There is no penalty for withdrawals made during the grace period.

Are there monthly maintenance fees for HSBC Direct Online CDs?

There are no monthly maintenance fees for HSBC Direct Online CDs.

What if I don't maintain the minimum balance for an HSBC Direct Online CD?

Interest is earned only for the periods of time when you maintain the minimum balance of the HSBC Direct Online CD. Any HSBC Direct Online CD below the minimum balance will earn 0.00% APY.

What is the maximum deposit that I can make to an HSBC Direct Online CD?

The maximum balance per HSBC Direct Online CD account is $2,000,000. When opening an account you can deposit funds in two ways, electronically up to $300,000, or by check up to $2,000,000.

What is the maximum withdrawal I can make from an HSBC Direct Online CD during the grace period?

If you transfer money to another existing HSBC account, there is no maximum. If you wish to transfer amounts greater than $100,000 to a non-HSBC account, you should call 1-800-975-4722.

What happens if the APY changes by the time the funds get deposited into an HSBC Direct Online CD account?

The interest rates and Annual Percentage Yields (APYs) may change at any time in the Bank's discretion without prior notice, before an HSBC Direct Online CD is opened. HSBC Direct Online CDs cannot be opened before the application process is finalized.

HSBC Direct Online CDs are opened on Business Days only. If the application process is finalized on a Saturday, Sunday or Bank Holiday or on a Business Day at a time when the processing of your deposit cannot be completed that same day, your account will be opened on the following Business Day. If this occurs, your account will receive the interest rate and annual percentage yield in effect on the date it is opened.

How do I get an ATM or debit card with my Online Payment or Online Savings account?

Just request a card on your HSBC Direct account application. Otherwise, you can always get a card later by sending us a BankMail or by calling 1-800-975-4722. We'll send your card by mail 7-10 days from either the day the account was opened or the date we received the request.

What's the difference between the ATM card and the debit card?

An ATM card is used mainly for deposits and withdrawals at ATMs, and in some cases, point-of-sale (POS) purchases with a Personal Identification Number (PIN). A debit card has all the features of an ATM card, plus it can be used anywhere MasterCard® is accepted.

You can choose to use an ATM card with your Online Savings Account or a debit card with your Online Payment Account. If you have both accounts, you can choose to link them both to your debit card for added convenience.

Both cards can be used for deposits and withdrawals at any HSBC ATM in the U.S. Your cards can be used at other ATMs, and although you may be charged a an ATM surcharge/convenience fee by the ATM network, we'll reimburse the first three fees charged each month, per account. Foreign currency exchange fees may apply to use of ATMs outside of the U.S., including HSBC ATMs.

If I'm a first-time customer, how do I open an account?

For first-time customers, the process is the same no matter which accounts you open. In fact, you can apply for an Online Savings Account and an Online Payment Account at the same time. The application should take approximately 10-15 minutes to complete.

Before you start, have the following information handy:

1. Your Social Security or Personal Tax ID Number.
2. Your Driver's License or ID card issued by a state DMV. If you don't have either of these, we will ask you for copies of other acceptable identification as we process your application.
3. Information about any loans or mortgages that you may have to help us confirm your identity.
4. For instant funding, you will need your current bank account and routing numbers.
5. If applying for a joint account, you will need the Secondary Applicant's name, Social Security or Personal Tax ID Number and Date of Birth.
6. If you are a U.S. resident but not a U.S. citizen, you will need your Resident Alien Card (Green Card) or complete passport information.

You can use this application for an individual or joint account. Once you have submitted your application, we'll e-mail you when you've been approved, or if we need other information to complete the application.

If I'm already an HSBC Direct customer, how do I add new accounts?

We've added a new feature that lets you quickly open an Online Savings, Online Payment Account, Online CD or additional accounts. Go to the 'Open an Account' page at and select the account you would like to open. You will be taken to a Personal Internet Banking log on page, you will go straight to the one-page application. Once opened, your new account will automatically be set up with your existing preferences and linked accounts.

How do I open a joint account?

Opening a joint account is just as easy as opening an individual account. The primary applicant should complete the application in full, and will need to include the co-applicant’s Social Security Number. Once the primary application is done, the co-applicant can fill out his or her application at any time by selecting “Resume Application” from the home page. Either applicant may fund the new account. We ask you to fill out your applications separately in order to keep everyone’s identity safe.

Who can open an account?

You must meet three requirements to open an account. You must:

• be an individual at least 18 years of age
• have a U.S. address
• have a U.S. Social Security Number or Personal Tax ID number

You need to meet all three criteria, no exceptions. For a joint account, both applicants need to meet these requirements and fill out separate applications.

While a child under age 18 cannot hold an account, you are welcome to open an account in your name and add your child as the beneficiary. Once the account is set up, send us a BankMail with your child's name. You can open as many accounts as you like, but each account can list only one beneficiary.

Please keep in mind that HSBC Direct accounts are reserved for personal use. Visit us.hsbc.com for information about competitive business products.

How do I make my initial deposit to the Online Savings or Online Payment Account?

You can send an electronic bank-to-bank transfer from a non-HSBC account, or mail us a check or money order. For security reasons, it takes about three business days to process an initial electronic deposit before it is credited to your account. However, checks are processed on the same business day they are received.

The minimum deposit is $1.00 and you can save up to $2,000,000 in your Online Savings Account(s) and up to $500,000 in your Online Payment Account(s). To send your initial deposit by mail, make the check payable to HSBC Bank USA, National Association. Send the check to:

HSBC Bank USA, N.A.
P.O. Box 4045
Buffalo, NY 14240-4045

Don’t forget to include a completed HSBC deposit slip.

How do I fund my HSBC Direct Online CD?

If you are a new HSBC Direct customer, you can send an electronic bank-to-bank transfer from a non-HSBC account, or mail us a check or money order. If you are an existing HSBC Direct customer, you can fund your HSBC Direct Online CD using one of your existing HSBC Deposit Accounts or mail us a check or money order if you wish to fund your HSBC Direct Online CD from an non-HSBC account.

For security reasons, it takes about three business days to process an electronic deposit before it is credited to your account. However, checks are processed on the same business day they are received.

How long do I have to complete my HSBC Direct Online CD application?

You have 30 calendar days to complete your application for an HSBC Direct Online CD. After this period you must start a new application.

Will I receive details confirming my HSBC Direct Online CD?

Yes, you will receive an email with instructions to log on to your Personal Internet Banking account and open a BankMail containing your eReceipt. The eReceipt is a legal document and contains the issue date, the maturity date, and the APY of your HSBC Direct Online CD. Print the eReceipt and keep a copy for your records.

What happens after I submit my application?

We'll e-mail you within 1-2 business days to let you know if you're approved, or if we need more information to complete the application. Make sure you get this e-mail by checking that your spam filters do not block e-mail from hsbcdirect.com.

New customers, we'll send your username via e-mail within 1-2 business days after the account is opened. To protect your security, passwords are sent separately via U.S. mail. Once you've received both, usually within 5-7 business days, you can log on to your account and see your new HSBC Direct Account number.

Existing HSBC customers, you can log on and view your new HSBC Direct accounts online the day after they are opened.

Please note, to protect the security of your account, if you forget your password, we can only send it to you by mail. However, if you have an ATM or debit card, we'll allow you to reset your password electronically using your PIN number.

What are trial deposits? How do I verify them?

Trial deposits are simply test deposits we make into the account you are using to fund your new HSBC Direct account. It's a way for us to verify that you're the account owner. We start by making two small deposits to that account, usually for less than $1.00 each. To verify your trial deposits:

• Look for an e-mail from HSBC Direct within three business days of submitting your application, notifying you that we've made the trial deposits to your account.
• Check the values of the two deposits either online or by calling the bank where you have your funding account.
• Confirm your deposits at HSBCDirect.com. Choose "Resume Application," then "I would like to sign in to an existing application." Follow the instructions to confirm your deposits.
• Enter the amounts carefully. You'll have three chances to do so correctly. After that, you'll need to fund your account by mailing a check.
• If you get an error message stating "You cannot use this account," you'll need to use a different account to fund your initial deposit.

How do I link external accounts?

• Log on to your account.
• Click on the Bank-to-Bank Transfers tab in the left navigation (a pop-up window will appear).
• Within the pop-up window, find the Add Accounts tab.
• Follow instructions and click "submit."
• You'll need your bank name, 9-digit routing number, and account number. Link as many accounts as you want; there's no limit.
• Once your external accounts are linked to your HSBC Direct accounts, you can set up recurring transfers for regular payments and savings, or manage them yourself any time you log on.

How many external accounts can I link?

There's no limit. You can link as many external accounts as you like to your HSBC Direct accounts.

What's the advantage of linking your HSBC Direct accounts?

When you link your accounts, they work together to help you make the most of your money.

• Transfer funds instantly between all of your HSBC Direct accounts to make the most of every dollar.
• Set up automatic transfers in and out of your HSBC Direct accounts, so it's as easy to grow your savings as it is to pay bills.

How do I make a deposits?

You can make deposits starting five business days after your initial deposit by:

• Setting up Direct Deposit with your employer.
• Transferring money from any linked account.
• Using any HSBC ATM in the United States.
• Sending money from an unlinked account via wire transfer. Our ABA/Fedwire number is 021001088.
• Sending your deposit by mail. Make the check payable to yourself. On the back of the check, write "For Deposit Only." Sign your name and write your 9-digit HSBC Direct account number. Mail the check to:

  HSBC Bank USA, N.A.
  P.O. Box 2690
  Buffalo, NY 14240-2690

Don’t forget to include a completed HSBC deposit slip.

How do I set up Direct Deposits to my Online Payment or Online Savings Account?

Check with your employer to see if they allow direct deposits and how to set them up. Your employer will need both your account number and our routing number: 022000020. Or, you can print this HSBC deposit slip and take it to your employer. Most employers should accept this form.

How do I make a withdrawals?

There are several ways:

• Withdraw money at any ATM.
• Electronically transfer funds to any linked account.
• Request that we mail you a check by sending us a BankMail.

How quickly can I transfer money between linked accounts?

You can transfer funds between your HSBC Direct accounts instantly. The time it takes for transfers between other linked accounts may vary, but you can expect it to take up to three business days.

How do I make transfers from an unlinked account?

You can always transfer funds into your HSBC Direct accounts from other financial institutions. To set up the transfer, call the institution you want to make the transfer from — they'll need your HSBC Direct account number and the HSBC routing number: 021001088.

How do I set up recurring transfers between accounts?

Click on the Bank-to-Bank Transfers tab within Personal Internet Banking (a pop-up window will appear). Then:

• Within the pop-up window, find the Transfer Funds tab.
• Select "Recurring Transfer."
• Choose the account you want to transfer money from and enter the amount you want to transfer.
• Choose how often you want to transfer those funds (from every week to every three months).

Set up as many Recurring Transfer Plans as you want. There's no fee.

How many transfers may I make?

Your ability to make transfers from your savings or money market account is restricted by Federal Reserve Board Regulation D. For each money market account or savings account, you are limited to six pre-authorized, automatic, computer or telephone transfers in any month (A month may be either a calendar month or a statement cycle month). These transfers include transfers made through Internet Banking. No more than three (3) of your six (6) such transfers may be made by check, draft, debit card, or similar order made payable to a third party if permitted by your account.

The following transfers do not count towards the limit:

1. Transfer or withdrawal requests made in writing and delivered in the mail or by a messenger
2. Transfers or withdrawals made in person at any of our office locations
3. Transfers or withdrawals made at an ATM

NOTE: Federal Reserve Regulation D requires the Bank to monitor all such accounts for activity exceeding certain limits and to remind the customer of these limits and/or take appropriate action when the Bank finds that the customer has exceeded these limits in any given monthly statement cycle.

What can I do to comply with Federal Regulation D?

Once a savings or money market account has violated the Regulation D limits, HSBC will notify you and may convert the account to a transaction type account or close the account.

You can take these easy steps to comply with Federal Regulation D:

• If you have multiple automatic transfers setup within Internet Banking from your savings or money market account to other accounts, consider scheduling one large transfer from your savings or money market to your checking, and reschedule the multiple transfers to come from your checking account.
• If your Direct Deposit goes in to your savings or money market account and you frequently transfer money from that account as needed via phone or Internet Banking, consider setting up your Direct Deposit so that the majority of it goes in to your checking and a smaller portion goes in to your Savings.
• If you pay bills through a third party from your savings and money market account, consider rescheduling those bills to pay from your checking account and make one large transfer a month from your savings or money market account to your checking to cover those bills.

How do I schedule payments from my Online Payment Account? Can I schedule recurring payments?

It's easy to schedule one-time and recurring payments from your account:

1. Log on to your account and select "Pay Bills" from your Personal Internet Banking page.
2. Choose "Add a Payee" from the menu, then enter the name, address and account number for each of your bills. You should find all of this information listed on your actual bill. We'll store your payees so you only need to add them once.
3. Choose "One-Time Payment" or "Recurring Payment," select a payee, and enter the amount and the date you want your bill sent.
4. Click "Continue," confirm your payment, and you're done. Your payment will be sent on the day you requested.

To avoid a late payment, always schedule your payment at least five business days before your bill is due to allow for processing time.

How are my bills paid when I schedule a payment through my Online Payment Account?

There are three ways your bills are paid: Electronic Payment, Corporate Check and Laser Draft. This means whichever form of payment your payee accepts, we can get them your payment.

Can I send a rush payment from my Online Payment Account?

Unfortunately, we can't schedule rush payments from your Online Payment Account. In general, to avoid late payments, always schedule your payment at least five business days before your bill is due to allow for processing time. If you need to make a payment faster than this, contact the payee directly to make other arrangements.

How do I request an ATM or debit card after I've opened my account?

Request a card anytime by sending us a BankMail or calling 1-800-975-4722. We'll send your card by mail 7-10 days from the date we receive your request. For security purposes, we will send you a randomly generated PIN number within 5-7 business days.

If I have multiple HSBC Direct accounts, which ones will I access with my ATM or debit card?

You can designate your primary accounts and ATM preferences by sending us a BankMail with your preferences through Personal Internet Banking. Or call our Customer Relationship Center at 1-800-975-4722 to adjust your settings.

How do I change the PIN for my ATM or debit card?

If you know your current PIN and want to change it immediately, call our automated service at 1-888-619-9667. Be sure to have your card associated with the PIN that you are changing handy.

How do I get a new PIN for my ATM or debit card?

If you do not know your current PIN, call HSBC Direct at 1-888-404-4050 and we will order a PIN reminder to be sent to you. Once you receive the reminder, usually within 5-7 business days, you can call 1-888-619-9667 to change it immediately.

To change your PIN, fax or mail a request to:

Fax: 1-716-841-2280

Mail: HSBC Bank USA, N.A.
Customer Relationship Center
P.O. Box 1183
Buffalo, NY 14240

You must include: A copy of your state-issued ID; your new pin number; your ATM card number; your signature.

What do I do if I lose my ATM or debit card?

If you lose your card, call 1-800-975-4722 immediately. We'll help you request a new card and take care of any security concerns right away.

How will I be reimbursed for fees charged by the ATM network when using my Online Payment Account ATM Debit Card?

HSBC Direct won't charge you any fees at an HSBC ATM, but if you use a non-HSBC ATM you could be charged a fee by the owner of the ATM. While we can't help you avoid this, if you withdraw money from your Online Payment Account we'll fully reimburse your account up to three U.S. non-HSBC ATM surcharge/convenience fees per month. The full amount of the fees, based upon the date HSBC posts the fee to your account, will be credited to your Online Payment Account on the first business day of the following calendar month.

Can interest earned on HSBC Direct Online CDs be automatically transferred to another account?

Contact us if you wish to transfer your interest to another HSBC Bank USA, N.A. deposit account.

Can I transfer money between my HSBC Direct Online CD and other accounts?

You can transfer money between your HSBC Direct Online CD and other accounts during the grace period.

Can I withdraw money from my HSBC Direct Online CD?

Not until maturity. If you do withdraw any principal prior to maturity there is a penalty equal to 30 days simple interest.

Can I add money to my HSBC Direct Online CD after it has been opened?

Once your account has been opened, you cannot add money to your HSBC Direct Online CD until the grace period, during which you can make additional deposits.

Am I notified when my HSBC Direct Online CD is maturing?

You will be sent an email from HSBC Direct notifying you approximately 10 calendar days in advance of the maturity date of your HSBC Direct Online CD.

Does my HSBC Direct Online CD automatically renew at maturity?

Your HSBC Direct Online CD will automatically renew to an HSBC Direct Online CD of same term at the then current interest rate and APY at the time of maturity. You have the option of transferring your HSBC Direct Online CD to another HSBC Direct account or opening a new HSBC Direct Account.

Can I add money to my HSBC Direct Online CD account after maturity prior to rolling over to a new HSBC Direct Online CD?

Yes. Within the grace period you can add money to your HSBC Direct Online CD.

How do I transfer money out of my mature HSBC Direct Online CD account?

You can transfer money out of your mature HSBC Direct Online CD within the grace period by logging on to Personal Internet Banking and either going to the Transfer section or the Bank to Bank Transfer section of the site. You can also call our Customer Relationship Center at 1-800-975-4722 to request a check.

If you transfer money to another existing HSBC account, there is no maximum. If you wish to transfer amounts greater than $100,000 to a non-HSBC account, you should call 1-800-975-4722.

What if I need to close my account before maturity?

You can call the Customer Relationship Center at 1-800-975-4722. There will be a penalty fee for early withdrawal.

Can I add beneficiaries to my HSBC Direct Online CD Account?

You can add only one beneficiary to your HSBC Direct Online CD by sending the beneficiary's name via a BankMail to the Customer Relationship Center.

How do I know my account is secure?

All of our banking systems are protected with the latest available technology. When you log on to your account, you'll be asked for your customer username, password and security key. Only you can access your HSBC Direct accounts, make transfers to your linked accounts or perform other related banking requests.

Learn more about security by visiting the security link at the bottom of this page.

Is my money FDIC-insured?

Your deposits are insured to the maximum permitted by law. In fact, you should never open an online deposit account if the institution isn’t insured to protect your funds. And don’t forget, we’re part of HSBC, the second-largest financial institution and one of the oldest banks in the world. For more information about FDIC insurance, visit www.fdic.gov.

How does HSBC protect my privacy?

We are committed to protecting your privacy. We never sell your personal information to other companies for their independent marketing purposes. We maintain physical, electronic and procedural safeguards to prevent unauthorized access to your personal information, and to protect you against the criminal misuse of that information. All HSBC employees are required to keep your personal information confidential.

Learn more about Privacy by visiting the Privacy link at the bottom of this page.

How do I communicate securely with HSBC?

BankMail is a secure way to communicate through Personal Internet Banking (PIB). When you log on to PIB to send us a BankMail, the content of your e-mail is encrypted so you can ask specific questions about your account with total security.